The increased spotlight upon D&I matters which seems to be replacing covid as our clients’ dish of the day shines upon investigations too. How you investigate employees’ disclosures or complaints (especially but by no means necessarily, of discrimination or harassment) can make a considerable difference as to how those employees and others sharing their protected … Continue Reading
I have recently been watching (and secretly enjoying) BBC Three’s The Call Centre. The “documentary” follows the day to day events at a Swansea call centre under the leadership of CEO and self-titled Napoleon, Nev. It took me a while to realise that this was not some terribly clever spoof like The Office, but was … Continue Reading
Listening to the Today programme on Radio 4 this week, I was somewhat surprised to hear that it had taken a Committee of MPs a three month inquiry, which included an online consultation and oral evidence, to conclude that a large number of the population are not satisfied with their (their own, not the MPs’, … Continue Reading
