As nearly the last of our answers to queries raised at our Handling Grievances Webinar last month, here are two very important questions about how far HR can or should act as a neutral in the resolution of an employee grievance. 10. Can you train an HR person to be a qualified mediator rather than … Continue Reading
A doctor friend of mine once mentioned to me that it is often the throwaway comments a patient makes at the end of a consultation, when he is already halfway through the door, that can indicate a very serious condition. Why does the patient wait until the very end to disclose this information? Is it … Continue Reading
