I am pleased to confirm that we have just released our Retail Report for 2015. This has been done in conjunction with Kantar Retail, the British Retail Consortium and Retail Trust and features a foreword from the BRC and from Andy Street of John Lewis.
An increasingly important element of any plan for growth is the retailer’s omnichannel strategy. This year, we have called on retailers and shoppers to let us know how they see the current multichannel experience, how this interacts with physical presence and what investment is required to move towards a seamless and personalised service. The Report considers how the use of selective technology, creative click-and-collect and rethinking stores are all priorities for year ahead.