Last week I read a good post by US mediator Jan Schau about the power of a genuine apology in a mediation. She said, quite rightly, that an apology which is not perceived as genuine can do more harm than good. Anybody who has listened to the pre-recorded message of “regret” for yet another delayed … Continue Reading
Many fields of human endeavour give rise to sly phrases and painful euphemisms, but perhaps none more so than the world of employment relations. Maybe it is because the language of dismissal can be so brutal – sacked, severed, retrenched, terminated – that employers strive for something to soften the blow for the employee, or … Continue Reading
